These Terms of Service ("Terms") govern your access to and use of the RollForge platform, including all software, services, and content made available at rollforgeops.ai and related domains (collectively, the "Platform"), operated by MJA Holdings, LLC d/b/a RollForge ("RollForge," "we," "us," or "our"). Throughout these Terms, "RollForge" refers to MJA Holdings, LLC d/b/a RollForge.
By creating an account, accessing the Platform, or clicking "I agree," you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and references to "you" include that organization.
If you do not agree to these Terms, you may not access or use the Platform.
To use the Platform, you must:
When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Multi-user access. RollForge supports multiple users per organization. Account administrators may invite team members and assign roles (Admin, Member, Investor). You are responsible for ensuring that all users under your account comply with these Terms. You must promptly notify us at info@rollforgeops.ai if you suspect unauthorized access to your account.
Geographic availability. RollForge is available only to users located in the United States. We do not provide services to residents of the European Union, United Kingdom, or any jurisdiction subject to the EU General Data Protection Regulation (GDPR). Any user accessing the Platform from an EU or UK IP address will receive a 403 error and cannot create an account.
Subscription. RollForge offers two subscription plans:
AI answer cap. "AI answers" include all responses generated by web chat, email, and SMS text replies. Scheduled briefing summary emails are unlimited on both plans and do not count against the monthly cap. At 100% of the monthly cap, web chat and SMS AI responses pause until the cap resets or the account upgrades. RollForge does not silently throttle — users receive an explicit message with the reset date. There are no per-query overage charges; the cap is a hard stop.
Both plans include a 7-day free trial. You are not charged until the trial ends. After the trial, you are charged at the then-current list price. Current pricing is displayed at rollforgeops.ai/pricing. All fees are denominated in U.S. dollars.
Your 7-day free trial begins immediately upon signup. No credit card is required to start your trial.
Billing cycle. Your first billing period begins after your 7-day free trial ends. Subscriptions are billed monthly in advance.
Automatic renewal. Subscriptions renew automatically each month at the then-current list price, unless you cancel before the renewal date. You can cancel at any time from your account settings — cancellation stops the next renewal but does not terminate access mid-period.
Cancellation. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You retain full access to the Platform through the end of the period you have paid for. All fees paid are non-refundable. There are no partial-period refunds upon cancellation.
Failed payments. If a payment method on file is declined, we will attempt to collect payment on a retry schedule (typically 3–5 retry attempts over 7 days). If payment cannot be collected, your account will be suspended until the outstanding balance is resolved. During suspension, you will not have access to the Platform, but your data will be retained for up to 30 days. After 30 days of non-payment following suspension, we reserve the right to permanently delete your account and all associated data.
Price changes. We may modify subscription pricing upon 30 days' prior written notice via email or in-app notification. Price changes apply at your next renewal date. Continued use of the Platform after the price change takes effect constitutes acceptance of the new pricing.
Taxes. Prices exclude applicable sales tax, VAT, GST, or other similar charges. You are responsible for all such taxes. Where required by law, RollForge may collect and remit applicable taxes on your behalf.
All fees are non-refundable. Except where required by applicable law, RollForge does not issue refunds for any amounts previously charged — including for cancellation mid-subscription, unused seats, or plan downgrades.
You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to suspend or terminate accounts that violate these restrictions, with or without notice, at our sole discretion.
Important: Certain outputs generated by RollForge use artificial intelligence and are subject to errors, omissions, and inaccuracies. Do not rely solely on AI-generated content for financial, legal, or lending decisions without independent verification.
AI-Generated Output Disclaimer. Certain outputs provided through RollForge — including but not limited to financial briefings, CFO insights, AI-generated financial analysis, lender packages, financial projections, due diligence summaries, benchmarking data, and integration readiness assessments — are generated using artificial intelligence. RollForge powers its operating partner engine using multiple AI models, including Anthropic Claude and OpenAI ChatGPT, accessed through the Polsia AI proxy. Customer data submitted for AI processing is not retained by Anthropic or OpenAI for model training; Polsia acts as the data processor. These outputs are provided for informational purposes only and are subject to errors, omissions, and inaccuracies. RollForge does not guarantee the accuracy, completeness, or fitness for any particular purpose of AI-generated content.
Owner/Operator Certification. By sharing any RollForge output — including AI-generated content — with third parties, the owner or operating partner using RollForge certifies that (a) they have reviewed the content, (b) they understand it may contain errors, and (c) they accept sole responsibility for any reliance by third parties on such content.
RollForge's IP. The Platform — including its software, design, interface, algorithms, AI models, documentation, trademarks, and all content created by RollForge — is the exclusive property of RollForge and its licensors. These materials are protected by copyright, trademark, and other intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes during your subscription term.
Your IP. You retain all ownership rights in the data, content, and materials you upload to or create within the Platform ("Customer Data"). You grant RollForge a limited, non-exclusive license to process, store, and display Customer Data solely as necessary to provide the Platform services to you.
Feedback. If you provide suggestions, ideas, or feedback about the Platform, you grant RollForge a perpetual, irrevocable, royalty-free license to use that feedback without restriction or compensation to you.
Your data is yours. RollForge does not claim ownership of any portfolio company data, financial data, or operational data you upload to the Platform. You control what you upload and what you delete.
For full details on how we collect, use, store, and protect your data — including data isolation guarantees, encryption standards, and deletion rights — please review our Privacy & Data Security Policy.
RollForge will use commercially reasonable efforts to make the Platform available on a continuous basis. We do not guarantee uninterrupted or error-free service.
We may perform scheduled and emergency maintenance from time to time, which may result in temporary unavailability. Where possible, we will provide advance notice of scheduled downtime via email or in-app notification.
RollForge is not liable for any downtime, data loss, or service interruption caused by factors outside our reasonable control, including internet service provider failures, third-party infrastructure outages, or force majeure events.
Disclaimer of warranties. THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ROLLFORGE DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR THAT IT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
Limitation. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROLLFORGE'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO ROLLFORGE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Exclusion of consequential damages. IN NO EVENT SHALL ROLLFORGE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, the above limitations apply to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless RollForge and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
By you. You may cancel your subscription and close your account at any time from your account settings. Upon cancellation, your access will continue until the end of your current billing period.
By RollForge. We may suspend or terminate your account immediately, with or without notice, if you breach these Terms, fail to pay amounts owed, or if we believe your use poses a risk to the Platform or other users.
Effect of termination. Upon termination, your license to use the Platform ceases immediately. You may export your Customer Data before account closure. We will retain Customer Data for 30 days following termination, after which it will be permanently deleted from our systems, unless retention is required by applicable law.
Sections 5, 6, 7, 9, 10, and 12 survive termination of these Terms.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Platform shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration shall take place in Delaware. The arbitrator's decision shall be final and binding.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class or representative action. If for any reason a claim proceeds in court rather than arbitration, you waive any right to a jury trial.
We may update these Terms from time to time. When we make material changes, we will notify you by email or via a prominent notice on the Platform at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.
Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Platform.
Questions about these Terms? Contact us at info@rollforgeops.ai.
Opt-in. SMS communications are sent only to users who have explicitly opted in. Opt-in occurs via a web form at rollforgeops.ai/signup or during the onboarding process, where you provide your mobile phone number and check a consent checkbox. Pre-checked consent boxes are not used — consent must be affirmative and voluntary.
Opt-out. You may cancel SMS communications at any time by replying STOP to any message. Upon receiving your STOP request, we will unsubscribe you within 24 hours and send a final confirmation message.
Message frequency. Message frequency varies. During a free trial, you may receive up to 4 SMS messages per month. After trial or conversion to a paid plan, the frequency is typically lower. Messages may include account notifications, billing alerts, trial reminders, and support communications.
Carrier rates. Message and data rates may apply depending on your mobile phone service plan. RollForge is not responsible for charges imposed by your carrier.
Consent not required. Providing your mobile number and SMS consent is not required to make a purchase or use the RollForge platform. You may access and use RollForge fully without subscribing to SMS communications.
Help. For assistance with SMS communications, reply HELP to any message or contact us at info@rollforgeops.ai.