Monday Owner Pulse

HIGH Parts cost as a percentage of revenue has risen 210 basis points over 30 days — from 18.4% to 20.5%. At current revenue run-rate, that's ~$172K of annualized margin compression.

MED Average service ticket declined from $342 to $318 in the 8 weeks since Q2 pricing change. This is not a volume shift — job count is up 4%. Consider reverting the residential service rate or reviewing technician discount authority.

GOOD Collection velocity improving. Days Sales Outstanding (DSO) dropped 4 days month-over-month, from 38 to 34 days — approaching your 30-day target for the first time since Q3 2025.